Elevate your customers' experience withan effective, timely, and 24/7 multichannel support team.
Our Customer Support service, delivered by a team of highly qualified experts, ensures that your software users receive top-level technical support. Each request is handled with the highest professionalism and expertise.
In an increasingly digitalized world, our operational efficiency reduces wait times and enhances the overall experience, helping you maintain high customer satisfaction and loyalty while strengthening your brand’s reputation.
Quality and Up-to-Date Support
You’re looking for reliable and courteous support, always up-to-date with the latest software innovations and capable of providing quick and effective responses right from the first contact.
Continuous Availability
You need a service available 24 hours a day, every day, to ensure continuous assistance for your users at any time.
Multichannel Communication
You use various communication channels – phone, email, live chat, online support portals – to provide your users with support in the most suitable way for them.
SLA Compliance and User Manual Assistance
You must ensure compliance with SLAs for handling user tickets. If you do not have a user manual, Dilaxia Nova’s Customer Support can assist you in drafting it.
The benefits of Software Customer Support
Relying on Dilaxia Nova’s Customer Support service ensures that your end users receive quality assistance, improving operational efficiency and strengthening your brand’s reputation.
Increased Customer Satisfaction
Efficient and prompt support improves user contentment, helping to build a favorable image of your brand.
Reduced Operational Costs
Outsourcing technical support helps cut expenses associated with internal service management, freeing up resources for key areas of your business.
Focus on Core Business
By entrusting us with support requests, your staff can fully dedicate themselves to the company’s essential and strategic activities.
How Software Customer Support works
Full Outsourcing of Support
The Dilaxia Nova team handles all user interactions, from support tickets to calls, as well as chat and e-mail support.
Support
on-demand
The Dilaxia Nova team is engaged only when needed, for example, to bolster assistance during the release of new software features and to manage spikes in workload.
24/7 Support
The Dilaxia Nova team is employed to ensure support outside of standard business hours, covering night shifts, weekends, and holidays.